LexingtonKY.com

Emergency? Call 911 for fires, injuries, crimes in progress, a gas smell or downed power lines.

Who do I call about that in Lexington?

Type the problem and get who handles it in Lexington, the number, when someone answers, and what to expect. 79 problems, each checked against the agency's own website.

Facts checked on September 24, 2026.

I think of it as three tiers. If anyone is in danger, it's 911. For anything the city does, from trash and potholes to code complaints and dead animals, LexCall 311 is the front door, and it can route you to any city division. Everything else belongs to whoever runs it, so KU for power, Kentucky American Water for water mains, Columbia Gas for gas, and the county offices for taxes, deeds and records. Roads are the split that trips people up, because the city fixes its own streets and the state handles routes like New Circle Road, and our pothole damage claims page explains how to tell which is which.

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Ten Lexington numbers worth saving

Every problem, by category

The same list the search box reads. Tap a number to call it.

Lexington city services (LexCall 311)

Lexington Police non-emergency and public safety

Utilities in Lexington (KU, Kentucky American Water, Columbia Gas, LEXserv)

Animals (Lexington-Fayette Animal Care and Control)

  • Stray or loose dog

    Lexington-Fayette Animal Care and Control, (859) 255-9033. Officers out Mon to Sun, 8 a.m. to 6 p.m.

    Source lfacc.org

  • Animal cruelty or neglect

    Lexington-Fayette Animal Care and Control, (859) 255-9033, ext. 221. Officers out Mon to Sun, 8 a.m. to 6 p.m.

    Source lfacc.org

  • Lost or found pet

    Lexington-Fayette Animal Care and Control, (859) 255-9033. Mon to Sat, noon to 6 p.m. Closed Sunday.

    Source lfacc.org

  • Dog or cat license

    Lexington-Fayette Animal Care and Control, (859) 255-9033. Mon to Sat, noon to 6 p.m. Closed Sunday.

    Source lfacc.org

  • Raccoon, skunk, bat or other wild animal

    Kentucky Department of Fish and Wildlife Resources, 1-800-858-1549. Weekdays, 8 a.m. to 4:30 p.m.

    Source fw.ky.gov

  • Sick or injured wild animal

    Lexington-Fayette Animal Care and Control, (859) 255-9033. Officers out Mon to Sun, 8 a.m. to 6 p.m.

    Source lfacc.org

Roads and traffic, city streets and state routes

Property, taxes and records in Fayette County

Health and crisis lines

Frequently asked questions

Is 311 the same as LexCall?

Yes. LexCall is the city's 311 service and information line. From a Lexington phone you can dial 311, and from anywhere the same line is (859) 425-2255. It is staffed Monday through Friday, 8 a.m. to 6 p.m., and you can submit a service request online at any hour. LexCall can also connect you to any city employee or division.

What if it's after hours?

Emergencies are always 911. The Lexington Police non-emergency line, (859) 258-3600, is answered 24 hours a day. KU, Kentucky American Water and Columbia Gas all take emergency reports around the clock. A sewer backup in the evening, on a weekend or on a holiday goes to the Sanitary Sewer Emergency line at (859) 335-2716 instead of LexCall. LexCall itself opens around the clock during a full snow mobilization.

Who handles streetlights, KU or the city?

It depends on the pole. The city says streetlights in Fayette County are owned and maintained by the city, the state, KU or Blue Grass Energy. It asks you to report an outage through its streetlight map, because selecting a light there sends the report to whoever owns that light.

Who do I call about a state road?

The Kentucky Transportation Cabinet's District 7 office in Lexington, at (859) 246-2355 on weekdays from 8 a.m. to 4:30 p.m., or its online report form. State routes in Fayette County include New Circle Road (KY 4), Winchester Road (US 60), I-64 and I-75. For any specific stretch, the city's map of city and state maintained roads on its potholes page is the answer. Dead animals are the exception, because the city asks drivers to report one on any roadway to LexCall.

Is there a number for noise at night?

Yes, the Lexington Police non-emergency line at (859) 258-3600, answered 24 hours a day. Police list loud music and barking dogs as non-emergency calls. Lexington has no general quiet hours rule. The code sets an 11 p.m. to 7 a.m. window for a handful of specific activities such as construction and lawn equipment, and loud music can be a violation at any hour.

Who do I call about a restaurant that made me sick?

The Lexington-Fayette County Health Department's food protection program, at (859) 231-9791. It investigates complaints about conditions at food establishments and suspected foodborne illness. Our restaurant inspections page shows each establishment's recent inspection scores.

What if my problem isn't on this page?

Start with LexCall 311 at (859) 425-2255. LexCall can take a service request or connect you to any city employee or division, and it has interpreters in more than 150 languages. If anyone is in danger, call 911.

Where do these numbers come from?

Every number was read on the website of the agency, utility or organization that answers it, on September 24, 2026, and each one links to the page it came from. Numbers listed only in directories or on someone else's page were left out. Phone lines and hours change, so check the source link if a call does not go through.

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